Returns & Exchanges

At Carina Organics, we want you to be completely satisfied with your natural hair and skin care products. If you are not happy with your purchase, we offer a 30-day return window for items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Secure Your Package

  Carefully pack the items in their original packaging to ensure they are protected during transit and include a copy of your packing slip.

• 3.
  Ship to Carina

  Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our warehouse facility.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.